Policies

Ashwild Community Wellness  is committed to protecting your privacy. Any personal information collected through forms, bookings, emails or sessions is used only to provide services, maintain records, and communicate with you about your bookings & sessions.
 

We store all data securely and never share it without consent. You can request to view, edit, or delete your data at any time. We are GDPR compliant and take your privacy seriously. 

By booking a session or class with Ashwild, you agree to the following:
 

• All offerings are designed to support wellbeing but are not a substitute for medical care

• You are responsible for listening to your body and making modifications as needed

• Your information is kept confidential and used solely to provide the service

• You agree to respect other participants and the space

• Ashwild reserves the right to refuse or end a session where safety or mutual respect is compromised

Ashwild is committed to the safety and wellbeing of all participants, especially children and vulnerable adults.
 

For children's sessions:

• A parent or responsible adult must remain present at all times

• Sessions are not a drop-off service

• I am DBS registered, paediatric first aid trained, and fully trained in safeguarding procedures

• Any safeguarding concerns will be handled in accordance with UK safeguarding procedures
   

For all sessions:

• I maintain professional boundaries at all times

• Sessions are not therapy and do not replace mental health or medical support

• If I have concerns about someone's immediate safety, I may need to break confidentiality to ensure their wellbeing

We honour your time and ours.

1:1 Sessions:

• 24+ hours' notice: Full refund or reschedule

• Under 24 hours: Non-refundable (unless emergency)

• No-shows: Non-refundable
   

Drop-in Classes:

• No cancellation required - payment is per class attended

• If you've pre-paid and can't attend, credit can be used for future classes within 3 months
   

Block Bookings (e.g. class passes):

• Once purchased, block bookings are non-refundable

• If you need to miss a session, please let me know - make-up sessions may be available at my discretion

• Blocks can be transferred to another person with advance notice
   

  Workshops:

  • 7+ days' notice: Full refund or transfer to future workshop

    3-6 days' notice: 50% refund or full credit toward future workshop

    Under 3 days (72 hours): Non-refundable but can be transferred to another person. All refunds and credits are offered at the discretion of Ashwild 
     

If you’re running late, please message me — I’ll do my best to accommodate where possible.

Please be aware that I often put my phone on do not disturb 15mins before any class or sessions start so may not be available for contact until after the class or session is concluded.

All offerings are designed to support wellbeing and are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with your healthcare provider before beginning any new wellness practice, especially if you have pre-existing health conditions or are pregnant.

All guidance in sessions is verbal and visual. I do not use hands-on adjustments or physical touch.

Instead, I guide you to touch and move yourself—placing your own hands on your chest to feel your breath, guiding your own neck stretch, noticing where you hold tension. This self-touch is an important part of somatic work, helping you develop awareness and agency in your own body.
 

You are always in control of your own movement and touch. You can modify, skip, or rest at any point.

I am a somatic movement facilitator and nervous system regulation practitioner, not a counsellor, or medical professional.
 

I work with:

• Nervous system regulation through movement, breath, and guided rest

• Somatic practices for stress, tension, and dysregulation

• Trauma-informed movement and breathwork
   

I do not:

• Diagnose or treat medical or mental health conditions

• Provide psychotherapy or counseling

• Offer medical advice

• Replace treatment from qualified healthcare providers
   

If you are experiencing mental health crisis, please contact:

• Samaritans: 116 123

• NHS 111 (for non-emergency medical support)

• 999 (for emergencies)